This privacy policy applies to the support forum at https://support.iloha-openlab.com, operated by ILOHA OpenLab LLC.

What information do we collect?

We collect information from you when you register on our site and gather data when you participate in the forum by reading, writing, and evaluating the content shared here.

When registering, you may be asked to enter your name and email address. Your email address will be verified by a unique link sent to that address. You may visit our site without registering.

When registered and posting, we record the IP address from which the post originated. We also retain server logs which include the IP address of every request to our server.

What do we use your information for?

Any information we collect may be used in the following ways:

  • To personalize your experience — your information helps us better respond to your individual needs.
  • To improve our site — we continually improve our offerings based on information and feedback we receive from you.
  • To improve customer service — your information helps us respond more effectively to your support needs.
  • To send notifications — the email address you provide may be used to send notifications you request about topics, responses to your posts, or other updates.

How do we protect your information?

We implement security measures to maintain the safety of your personal information when you submit or access it.

What is your data retention policy?

We will make a good faith effort to retain server logs containing IP addresses for no more than 90 days.

Do we use cookies?

Yes. Cookies are small files that a site transfers to your computer through your web browser (if you allow). These cookies enable the site to recognize your browser and, if you have a registered account, associate it with your account.

We use cookies to understand and save your preferences for future visits. We do not use cookies for advertising purposes.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except to trusted service providers who assist us in operating this site, so long as those parties agree to keep this information confidential.

We may also disclose your information when required by law, or to protect the rights, property, or safety of ILOHA OpenLab LLC, its users, or others.

Third party links

This forum may contain links to third-party sites. These sites have their own independent privacy policies. We have no responsibility or liability for the content or activities of those linked sites.

Compliance with applicable law

This forum is operated by ILOHA OpenLab LLC, a company registered in Japan. We handle personal information in accordance with the Act on the Protection of Personal Information (個人情報の保護に関する法律) of Japan.

This site is intended for users who are 13 years of age or older.

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we update this privacy policy, we will post the changes on this page.

For questions or requests regarding your personal information, please contact us at contact@iloha-openlab.com.

This document was last updated on June 27, 2026.